Terms and Conditions
Please check the times of your booking. All promotions are subject to availability and cannot be used in conjunction with promotional vouchers or other promotions. Any promotional offer or vouchers must be mentioned at the time of booking.
24 hours notice of cancellation is required or a 100% charge will be made. Deposits are non-refundable unless 24 hours notice is given of cancellation. To confirm group bookings, long bookings or technical work services a deposit or credit/debit card number will be requested. Please note that all prices are subject to change without prior notice.
Ways to cancel: Via telephone, leave a message if we are closed.
Please don't: Message on social media or email as we cannot guarantee we will see this in time.
A percentage of your required service will be required as your booking fee. This will be taken via online booking, telephone or in the salon.
This booking fee will not be returned to you if you
fail to cancel your appointment with less than 2 working days notice.
fail to attend your appointment
Regrettably we cannot accept returns or exchange any hair or beauty retail products due to health, hygiene and product diversion restrictions. However, if you have a faulty item we will assist, advise and liaise with the manufacturer if necessary.
At The Crazy Cut Salon we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing the services listed.
At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after two years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite stylists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.
Depending on the particular service/s we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.
Appointment confirmations and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made that appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews
After visiting us we may send you an email or SMS asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty & Marketing
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentine’s Day and Christmas. Of course, you may opt out of receiving marketing material at any time.
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, allowing us to analyse site usage and spot potential technical or user experience issues. It also helps us recognise when you’re signed in to your account and to provide a more personalised experience.
Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
Changes to Our Privacy Notice
We keep our privacy notice under regular review, and we will place any updates on this webpage or on the printed copy. This privacy notice was last updated on 17 Apr 2019.
How To Contact Us
459 High Road, Tottenham, London, N17 6QB
Phone: 0208 808 8408
- Credit / Debit Cards
- Offline Payments